Terms of Service

1. Service provider

Clasbi is the company that provides the service. You can contact us at hola@clasbi.com or support@clasbi.com.

2. Contract, acceptance, and order of precedence

These terms apply when the customer contracts the service, agrees to its activation, signs a proposal or contract, or uses Clasbi after having had the opportunity to review them. A person acting for the customer represents that they have sufficient authority to bind it.

The Data Processing Agreement prevails for data-protection matters. A signed proposal or contract prevails over these terms for its specific commercial terms. These terms apply next, followed by the policies and notices they reference.

People authorized by the customer must comply with the applicable use rules, but their individual access does not by itself give them authority to amend the customer's contract.

3. Description of the service

Clasbi is a B2B platform for education centers that connects students, teachers, and management teams. It supports the management of users, courses, groups, timetables, classes, attendance, make-up classes, balances, communications, payment records, files, and other operational processes available at the relevant time.

Available features, limits, and modules depend on the plan, signed proposal, permissions, and customer configuration. Demonstrations, commercial materials, and roadmaps do not add features to the contract unless a signed proposal expressly identifies them.

4. Customer, authorized users, and accounts

The customer decides who may access its workspace and which roles, permissions, and instructions each user receives. It is also responsible for its center configuration and for its authorized users' use of the service within their duties.

Credentials are personal and must not be shared. The customer must keep its information current, remove access when no longer appropriate, apply proportionate permissions, and notify Clasbi without delay if it suspects unauthorized access or compromised credentials.

• The customer must appoint administrators with sufficient authority and limit administrative permissions.
• Each user must use reasonably secure and compatible devices, systems, Internet access, and software versions.
• Clasbi may temporarily block an account when there are reasonable signs of compromise, fraud, or risk to the service.

5. Right to use and restrictions

While the contract is in force and the customer meets its obligations, Clasbi grants the customer a limited, non-exclusive, non-transferable, and revocable right for its authorized users to use the service for internal professional purposes.

This right does not transfer ownership of the software or permit exploitation of Clasbi to provide services to unauthorized third parties outside the customer's ordinary activity.

• The service must not be copied, sold, sublicensed, resold, or made available to unauthorized third parties.
• The service must not be decompiled, reverse engineered, or used to attempt to obtain source code, except where mandatory law permits it.
• Security must not be bypassed, vulnerabilities tested without authorization, the service disrupted, abusive access automated, or data extracted outside permitted functions.
• Clasbi must not be used to build or help build a competing product through unauthorized access to its features, design, or non-public information.

6. Plans, billing, and cancellation

Unless a signed proposal sets a different term, the subscription is monthly and has no minimum commitment. The customer may cancel before the next renewal and will retain access until the end of the paid period.

A signed proposal may set an annual or fixed term, modules, limits, prices, discounts, renewal rules, and different notice periods. If it does not address a specific commercial matter, the general rule in these terms applies.

Paid fees are not prorated or refunded for early cancellation, lack of use, or a feature disabled by the customer, except where required by law or where termination results from Clasbi's material breach that remains unresolved for a reasonable period.

Prices exclude taxes unless stated otherwise. Clasbi will give reasonable advance notice of price changes and apply them from the next renewal so the customer can cancel before they take effect. Non-payment may lead to suspension under these terms.

Free or trial periods may have additional limits stated when activated. The mobile app does not process in-app purchases: charges and payments shown in it are records of transactions handled outside the app.

7. Customer data and content

The customer and original rightsholders retain their rights in data, files, and content entered or generated through use of the service. The customer represents that it may process them and has the necessary legal bases, permissions, and authorizations.

While providing the service, the customer grants Clasbi a non-exclusive, royalty-free authorization to host, technically copy, organize, process, display, transmit, and back up that content, including through approved subprocessors, only to provide, protect, maintain, and support the service.

Clasbi will not sell customer content, publish it, use it for advertising, or train artificial intelligence models with it without separate, express authorization.

8. Acceptable use

The customer and its users must use Clasbi in good faith and in accordance with the law, the contract, and third-party rights. Clasbi may restrict or remove content following a valid complaint, legal obligation, or breach of these terms.

• Users must not enter unlawful, harmful, misleading, offensive, unnecessarily sensitive material or material that infringes intellectual property, privacy, confidentiality, or other rights.
• Users must not distribute malware, impersonate others, harass, defraud, send unlawful communications, or use data for purposes incompatible with those disclosed to the affected people.
• Users must not access other centers or accounts, interfere with security measures, overload the service, or use it from territories or by people subject to applicable legal prohibitions.
• The customer must obtain authorization from students, families, teachers, staff, publishers, and other rightsholders when required.

9. Confidentiality

Each party will protect the other party's non-public information that, by its nature or the circumstances of disclosure, should reasonably be understood as confidential. It will use that information only to perform the contract and apply at least the care it uses for its own similar information, and never less than reasonable care.

Confidential information may be disclosed to personnel, advisers, and providers who need to know it and are subject to suitable duties. If disclosure is legally required, the receiving party will give prior notice where permitted and limit disclosure to what is necessary.

Information is not confidential if it becomes public without breach, was already lawfully known, is received from a third party without a duty of confidence, or is independently developed. This duty applies during the contract and for five years afterward; trade secrets are protected while they remain trade secrets. Personal data is also governed by the Data Processing Agreement.

10. Third-party services, links, and integrations

Third-Party Services are independent applications, accounts, devices, websites, APIs, or services that the customer chooses to connect, activate, contract, or use with Clasbi. They do not include subprocessors that Clasbi engages to deliver the core service and that are governed by the Data Processing Agreement.

By activating a Third-Party Service, the customer represents that it has the necessary accounts, licences, permissions, legal bases, and consents. It also authorizes Clasbi to send and receive the necessary data according to the selected configuration. Data received by Clasbi becomes customer data and is handled under the contract; data already controlled by the external provider is governed by the customer's relationship with that provider.

Unless a signed proposal expressly states otherwise, the external provider supplies its service directly to the customer. Its terms, prices, privacy policies, availability, and support govern that relationship. A connection, link, or recommendation in Clasbi does not imply a warranty, representation, agency, or partnership.

Clasbi is responsible for integration components it develops, but does not control or guarantee the independent service's security, accuracy, legality, continuity, compatibility, prices, or results. It may modify, suspend, or remove an integration when the external API or service changes or ends, a security or compliance risk exists, or doing so is reasonably necessary. Clasbi will give advance notice where possible.

Disconnecting an integration stops future exchanges but does not delete data already sent to the external provider. Claims about the independent service must be directed to that provider. An external incident does not suspend payment to Clasbi or permit termination, unless the signed proposal identifies that service as an essential part of the contracted service.

The exclusions in this section do not cover Clasbi's own breach, failures in its integration components, obligations relating to its subprocessors, or liability that cannot legally be limited.

11. Support, availability, and evolution

Support is provided by email at support@clasbi.com. There is no service-level agreement or guaranteed support schedule unless a signed proposal states otherwise.

Clasbi will seek to keep the service available and secure, but does not guarantee uninterrupted or error-free operation. It may perform maintenance, updates, migrations, security repairs, and reasonable changes to features, interfaces, and providers.

Where possible, Clasbi will use reasonable means to communicate changes that materially reduce a contracted core function. Clasbi is not responsible for the customer's Internet connection, devices, software, or licences.

Beta, experimental, or preview features are offered for evaluation, may contain errors, and may be changed or withdrawn without a commitment to future availability. They must not be used for critical processes unless agreed in writing.

12. Data protection and security

The customer normally acts as controller for the data of students, teachers, families, prospects, and staff that it decides to manage. Clasbi acts mainly as processor, except for its own processing identified in the Privacy Policy.

The Privacy Policy, Data Processing Agreement, and provider and subprocessor list form part of the applicable framework. The customer is responsible for its legal bases, notices, instructions, retention periods, and access configuration.

Clasbi will apply technical and organizational measures appropriate to the risk. No system can guarantee absolute security. The customer must cooperate, protect credentials, and promptly report incidents or unauthorized use that it detects.

13. No professional advice and warranties

Clasbi is an operational management tool. It does not provide legal, tax, accounting, employment, education, financial, payment, or regulatory advice. Information, calculations, templates, records, and automations do not replace professional review or customer decisions.

The customer must validate its policies, contracts, schedules, time records, payments, taxes, communications, permissions, and other obligations for its activity and jurisdiction.

To the extent permitted by law and except for express warranties in a signed proposal, the service is provided according to the contracted features and their availability. Clasbi does not warrant fitness for a particular purpose, satisfaction of all internal customer requirements, or that using the service alone ensures legal compliance.

14. Clasbi intellectual property

Clasbi's software, design, brand, documentation, interfaces, methods, components, and improvements belong to the provider or their lawful owners. The customer receives only the right of use defined in these terms.

Voluntary customer feedback or suggestions do not transfer its data or content. Clasbi may use them to improve the service without identifying the customer or disclosing confidential information.

15. Clasbi liability

Clasbi is liable for direct losses that the customer proves were caused by a contractual breach attributable to Clasbi. To the extent permitted by law, Clasbi is not liable for indirect losses, loss of profits, revenue, expected savings, reputation, opportunities, or business interruption, or for losses caused by customer decisions, unauthorized data, credentials compromised by the customer, customer-selected configurations, or independent Third-Party Services.

Clasbi's total aggregate liability arising from the service or contract, regardless of the number of events or claims and their legal basis, will not exceed the fees paid or payable by the customer to Clasbi during the 12 months before the event giving rise to the claim.

This limit does not apply to Clasbi's fraud or intentional misconduct, personal injury where legally applicable, or any other liability that mandatory law prohibits from being excluded or limited. It does not limit the rights of affected people or regulator powers under data-protection law. Between the parties, data-protection liabilities are limited only to the extent legally permitted.

16. Customer liability and indemnity

The customer will defend and indemnify Clasbi against third-party claims, direct losses, legally recoverable penalties, and reasonable costs resulting from content or data supplied without sufficient rights, infringement of third-party rights, unlawful transfers to Third-Party Services, unlawful use of the service, or breach of these terms by the customer or its authorized users.

Clasbi will notify the customer without undue delay, allow it to reasonably control the defence, and cooperate at the customer's cost. The customer must not accept a settlement that admits liability by Clasbi or imposes non-monetary obligations on Clasbi without prior consent. This duty does not apply to the extent the claim was caused by Clasbi's breach.

17. Suspension and termination

Clasbi may suspend all or part of access for non-payment, security risk, unlawful or abusive use, material breach, impact on other customers, or a legal requirement. Where the situation permits, Clasbi will give notice and a reasonable period to remedy it. It may act immediately in an emergency, for a risk that cannot be remedied, or to meet a legal obligation.

The customer may terminate a monthly subscription under section 6. Fixed-term subscriptions end according to the signed proposal. Either party may terminate the contract if the other party does not remedy a material breach within a reasonable period after written notice. If the customer terminates for an uncured material breach by Clasbi, Clasbi will refund the proportion of prepaid fees that corresponds to the period after the effective termination date.

Termination does not remove accrued fees or create a refund except as expressly stated. The right to use ends on the effective date, but clauses that by their nature must continue will survive, including confidentiality, intellectual property, payment, liability, indemnity, and subsequent data handling.

Closing an authentication account does not automatically change operational records controlled by the customer.

18. Switching, export, and deletion

An authorized administrator may ask support@clasbi.com to switch to another provider, move to on-premises infrastructure, export data, or erase data. Clasbi may verify identity, authority, and the scope of the request. If there is a destination provider, the customer must provide its details and cooperate in good faith.

Clasbi will start the process without undue delay and, in all cases, within a maximum notice period of two months after a complete request. From initiation, the ordinary transition period will not exceed 30 calendar days. During that period, Clasbi will provide reasonable assistance, maintain continuity where applicable, and disclose known migration risks.

If the ordinary period is technically unfeasible, Clasbi will explain and justify this within 14 working days after the request and state an alternative period that will not exceed seven months. The customer may request one extension of the transition period where needed for its purposes.

After transition, exportable data will remain available for retrieval for at least 30 calendar days. It will then be erased once switching has completed successfully, except for a later agreed retention period, legal obligations, defence of claims, or backups subject to their technical cycles. Termination takes effect when switching completes successfully or, if the customer requests erasure only, at the end of the applicable notice period.

The standard export has no switching charge. Custom transformations, uploading to destination systems, or consulting beyond legal switching duties may be quoted separately.

• Exportable categories: center profile and configuration; users, students, teachers, prospects, and family contacts; courses, offers, and enrollments; spaces, groups, classes, timetables, and attendance; balances, make-up classes, charges, payments, and receipts; contracts, time records, leave, and requests; messages, templates, custom fields, supplied files, and other operational records entered or directly generated through customer use.
• Standard format: compressed archive with a manifest and data in UTF-8 CSV or JSON according to each category's structure, plus original files where technically possible. Relationships between records are preserved through stable identifiers within the export.
• Excluded categories: code, models, algorithms, architecture, internal platform configuration, provider credentials, internal fraud or security signals, internal diagnostics, derived analytics not directly generated by the customer, Clasbi trade secrets, and third-party assets where their exclusion is legally permitted. Exclusions will not prevent or delay switching.
• Known limitations: the destination provider may use different structures. Clasbi provides extraction and available documentation but does not guarantee functional equivalence and is not responsible for importing, transforming, or validating data in the destination system unless agreed in writing.
• This section serves as the public register of portability categories, structures, formats, and limitations and will be updated when they change materially.

19. Force majeure

Neither party is liable for delay or failure caused by events outside its reasonable control, including natural disasters, general power or telecommunications outages, government action, conflict, epidemics, external strikes, or cyberattacks that persist despite reasonable measures.

The affected party will give notice where possible, mitigate the effects, and resume performance as soon as possible. Force majeure does not remove the duty to pay for services already provided. If it materially prevents service for an extended period, either party may terminate the affected part by written notice.

20. Changes and notices

Clasbi may update these terms to reflect legal, technical, security, or service changes. It will publish the new date and give reasonable advance notice of material changes. Unless law or contract requires express acceptance, continued use after the effective date means acceptance; if the customer does not agree, it must stop using and cancel the service before that date.

Contract notices may be sent to account email addresses, the address in the proposal, or through a prominent service notice. The customer must keep contact details current. Notices to Clasbi must be sent to support@clasbi.com unless a proposal identifies another channel.

21. General terms, law, and jurisdiction

The contract, signed proposal, Data Processing Agreement, and incorporated policies form the applicable agreement for the service and replace earlier communications about the same subject, without affecting accrued rights. Failure to exercise a right is not a waiver. If a clause cannot be enforced, it will be adjusted only as much as necessary and the rest will remain in force.

The customer may not assign the contract without Clasbi's written consent. Clasbi may assign it as part of a reorganization, financing, merger, business sale, or service succession, provided the assignee assumes the applicable obligations and the customer is informed where required.

The parties are independent contractors. The contract does not create a partnership, agency, employment relationship, or third-party rights. Headings are for convenience only.

These terms are governed by Spanish law. The parties will attempt to resolve disputes in good faith. Where a choice of jurisdiction between businesses is legally valid, they submit to the courts of A Coruña, without affecting mandatory jurisdiction rules. If a translation differs from the Spanish version, the Spanish version prevails.