Account and data deletion

1. How to request deletion

You can request deletion of your authentication identity or associated data free of charge by emailing support@clasbi.com. Include your name, the email used in Clasbi, the related center, your role, and the data you want deleted. Do not send identity documents unless Clasbi requests them to resolve reasonable doubts about your identity.

2. Authentication data deleted by Clasbi

After verifying the request, Clasbi will delete the authentication identity, active sessions, registered devices, notification tokens, and other associated technical access data. Clasbi will retain only the minimum information required by law or justified by security needs or the defense of legal claims.

3. Records controlled by the center

The center normally acts as data controller for its operational records, including data and files about students, teachers, and staff. Deleting the authentication identity does not automatically change those records. Clasbi will refer or coordinate requests affecting those records with the center and will act under its documented instructions or an applicable legal obligation.

4. New access after deletion

If the center grants you access again using the same email address, Clasbi may create a new authentication identity and link it to the center's existing operational record. Deleting the previous identity does not delete or alter that record.

5. Data that may be retained

Records controlled by the center, including the email address, may be retained while the center has a valid purpose and legal basis for doing so. Clasbi may also retain the minimum information required for legal obligations, security, abuse prevention, defense of legal claims, or temporary backups. These copies are deleted through their ordinary cycles and are not used to provide the service after deletion.

6. Verification, response period, and confirmation

Clasbi may request additional and proportionate information when it has reasonable doubts about the requester's identity. Clasbi will respond without undue delay and within one month of receiving the request. This period may be extended by two additional months for complex requests; Clasbi will notify the requester of the extension and its reasons within the first month. When the process is complete, Clasbi will confirm what was deleted, what was retained and why, and whether part of the request was referred to the responsible center.

7. Privacy and complaints

For more information about data processing and your rights, read the Privacy Policy.

If you believe that a request was not handled correctly, you may lodge a complaint with the Spanish Data Protection Agency.

Contact

To request data deletion, email support@clasbi.com.