Support

How to contact us

For support requests, email support@clasbi.com.

What we can help with

• Login, access and account questions.
• Questions about students, teachers, groups, classes, attendance, lesson credits or notifications inside Clasbi.
• Issues using the mobile app or the web platform.
• Privacy, data deletion or account closure requests.
• Reports of material uploaded without authorization or that may infringe third-party rights.

What to include

To help us review your request, include as much of this context as possible:

• The email address you use in Clasbi.
• The academy or center related to the request.
• The screen, record or workflow affected.
• The approximate time of the issue and screenshots when useful.

Account access

Users cannot create accounts freely from the app. If you need access to an academy workspace, contact the academy directly so they can invite you or update your permissions.

Content and intellectual property

To report material uploaded without authorization, email support@clasbi.com and identify the center, affected file or screen, reason for the claim, and a way to verify your rights. Clasbi may restrict access while it reviews the request with the responsible center.

Privacy and data requests

For privacy or deletion requests, email support or review these documents:

• Privacy Policy
• Account and data deletion
• Terms of Service
• Data Processing Agreement
• Subprocessor List